‘Social Listening’: Unilever Looks to Exploit Vaseline’s Viral TikTok Trend.

First identified over 150 years ago within a Pennsylvania drilling site, the simple jar of Vaseline could hardly be considered an natural focus for digital platform algorithms.

Yet the brand’s emergence as a TikTok talking point has positioned it at the vanguard of an marketing transformation, in which large companies are allocating substantial funds to content creators and devoting less capital to advertising goods in traditional media.

From Oil Rigs to Online Hacks

The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who noticed oil rig workers using on their skin with a byproduct of the drilling process. Now, a flood of amateur-created clips have chronicled its broad application in “life hacks”.

Hailed as a solution for polishing footwear or making fragrance last longer, and also a remedy for noisy doorways. It has even been deployed to stop the scourge of crisp flavouring sticking to fingers.

Leveraging the Buzz

Detecting the product’s new life online, executives at the multinational boosted the tips by having their research teams evaluate the claims and providing creators with the outcome data.

Assertions that it diminished the sting of chili on the mouth were given the thumbs up. So too were ideas it could extend fragrance and restore leather handbags. Claims that it would whiten teeth or lengthen eyelashes were debunked.

A Plan Built on ‘Social Listening’

Outdoor advertising and television commercials would once have been the cornerstone of its marketing push. However, this online trend has helped convince executives to ramp up funding for content creators.

This observation of social channels to inform business strategy has been labeled “social listening”. The company's chief executive, freshly instated, has suggested it is aiming to spend a full fifty percent of its huge ad budget on social media content.

Adapting to New Consumer Habits

A leading Unilever executive, who is heading the digital initiative, said the company was merely adjusting to novel methods of engaging audiences. She said engaging on social media “without killing the party” was crucial.

“What is the key to genuine brand integration? This remains our core objective as brands, since the era of community gossip and sharing usage tips.

“There’s this moving away from a mass communication approach, where we would just transmit messages … Currently, it's countless discussions, diverse communities. The shift of the algorithms means that these audiences appear specific, yet they are vast.

“Having your brand advocated by consumers, recommended by peers, that fosters reliability and pertinence. Influencers are vital for this. We’re really scaling this advocacy model.”

A Seismic Media Shift

The strategy reflects profound shifts happening in audience habits, with younger consumers allocating more attention to apps like TikTok and Instagram than traditional TV, print, or radio.

The shift is reflected in declines in broadcast and newspaper ads. In the UK, commercial funding for primary networks have fallen by more than £600m in real terms since 2019.

Influencer Marketing Expansion

It also reflects a blurring of media roles as corporations essentially turn into content studios, collaborating with a multitude of digital creators to boost their products.

An industry expert from a leading agency said: “Obviously there’s a flow of audiences from conventional channels and they are dedicating far more hours to digital video and image apps than they are watching live TV or reading print.

“Many companies report to us people trust recommendations from the creators they engage with more than they trust ads. That’s a consistent trend.”

He said brands could also save money by focusing on influencers over large-scale legacy ad buys, which also permits simpler message refinement to see what works.

Such methods are increasing. Marketing investment on the creator economy is increasing four times faster than total media spending. Across the United States, it has over doubled since 2021 and is expected to hit multi-billion dollar sums in 2025.

TV's Lasting Role

Despite the huge changes, experts said they believed broadcast ads retained significant importance to play, as TV channels continued to possess the influence to shape the national conversation.

The executive noted: “A top-tier ROI marketing event is still the Super Bowl. The issue isn't broadcasters claiming: ‘Our relevance has faded.’ It’s about who’s capturing attention … There is undoubtedly a future for traditional media.”

Hannah Pierce
Hannah Pierce

Elara is a seasoned gaming analyst with a passion for uncovering the best online casino trends and strategies for players.